Privacy Policy

Effective Date: December 26, 2024

At Mrs. Kay’s Kitchen LLC, we are committed to protecting your privacy and ensuring a safe online experience for all our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make an order, or interact with us in connection with our restaurant services, which specializes in Nigerian cuisine. By using our services, you consent to the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or interact with us, we may collect the following types of information:

Personal Information: This includes your name, email address, phone number, delivery address, and payment details. We collect this information when you make a purchase or sign up for updates or promotions.

Order and Payment Information: We collect details of the food items you order, along with billing and payment information to process your transaction.

Non-Personal Information: We may collect data such as your IP address, browser type, device type, and usage patterns on our website for analytical purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders.

To communicate with you about your orders, including confirmations, delivery status, and customer service inquiries.

To send you promotional offers, newsletters, or updates about our products and services (if you opt-in to receive these communications).

To improve our website, menu offerings, and customer experience through analysis of usage patterns. To comply with legal obligations and resolve disputes.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following instances:

Service Providers: We may share your information with third-party companies that help us process payments, manage deliveries, or provide other services necessary to run our business.

Legal Compliance: We may disclose your information when required to do so by law or when we believe such action is necessary to comply with legal obligations, protect our rights, or safeguard the safety of our customers.

4. Data Security

We take reasonable measures to protect the personal information you provide to us through physical, electronic, and managerial procedures. However, please be aware that no security system is impenetrable, and we cannot guarantee complete security of your information.

5. Refund and Cancellation Policy

All orders placed with Mrs. Kay’s Kitchen LLC are partially refundable. If you wish to request a refund, please contact us within [specific time frame] of receiving your order. Please note the following terms regarding refunds:

We will issue a partial refund for orders that are incomplete or significantly incorrect, based on the extent of the issue.

Refund requests for orders canceled after preparation or delivery have been initiated may not be eligible for a full refund, as we incur costs related to food preparation and delivery.

If a refund is granted, it will be processed through the same payment method used for the original order.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enhance your browsing experience. These technologies help us remember your preferences, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.

7. Your Privacy Rights

Depending on your location, you may have the right to access, update, or delete your personal information. You can contact us directly to exercise these rights. If you wish to opt-out of receiving marketing communications from us, you may do so by following the unsubscribe instructions included in any email we send.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Mrs. Kay’s Kitchen LLC

Location: 3358 Main Street, Skokie IL 60076, USA

Phone Number: +1 (847) 213-0997

Email: mrskay4901@gmail.com

By using our services, you agree to the terms of this Privacy Policy.

This privacy policy ensures transparency in how Mrs. Kay’s Kitchen LLC handles customer data, aligns with U.S. privacy practices, and clarifies the terms for partial refunds, providing a clear understanding for customers.